Refund Policy

Last Updated: February 1, 2026

This Refund Policy ("Policy") governs all transactions made through Codelekh Solution Private Limited ("Company", "we", "our", or "us"), a platform providing fintech services including but not limited to mobile recharges, DTH recharges, utility bill payments, and BBPS-enabled services.

By using our services, you ("User", "you") agree to this Policy in full.

1. Nature of Services

Codelekh Solution Private Limited acts solely as an intermediary platform facilitating payments between users and third-party service providers such as telecom operators, utility providers, and Bharat Bill Payment System (BBPS) entities.

We do not control or guarantee the services provided by such third parties.

2. No Refund on Successful Transactions

No refunds shall be issued in the following cases:

• Successful mobile, DTH, or data recharge
• Successful bill payments via BBPS or other providers
• Incorrect mobile number, account number, or bill details entered by the user
• Delayed benefit from operator/provider side after successful payment

Users are solely responsible for verifying all transaction details before confirming payment.

3. Eligible Refund Scenarios

Refunds may be considered only under the following limited circumstances:

• Failed Transaction with Amount Deducted: If payment is deducted but the transaction fails and no confirmation is received.
• Duplicate Payment: Multiple charges for the same transaction due to system error.
• Unprocessed Transaction: Transaction remains pending and is not completed within a reasonable time.

4. Refund Process Timeline

• Eligible refunds will be processed within 5–7 working days after verification.
• Final credit to the user’s account depends on the bank/payment gateway and may take an additional 5–10 working days.

5. BBPS Specific Clause

For Bharat Bill Payment System (BBPS) transactions:

• Refunds are governed by BBPS guidelines and the respective biller policies.
• If a transaction is successful, reversal requests must be raised directly with the biller where applicable.

6. Chargebacks & Disputes

You agree not to initiate chargebacks without first contacting us. In case of unauthorized chargebacks:

• Your account may be suspended or permanently blocked
• Access to services may be revoked without notice
• Legal action may be initiated for recovery of losses

7. Third-Party Responsibility Disclaimer

Codelekh Solution Private Limited shall not be held responsible for:

• Service delays or failures by telecom operators or billers
• Incorrect information provided by users
• Reversals denied by third-party providers

8. Fraud & Abuse

We reserve the right to deny refunds in cases involving:

• Suspicious or fraudulent transactions
• Misuse of promotional offers
• Repeated refund abuse

9. Limitation of Liability

Under no circumstances shall Codelekh Solution Private Limited be liable for any indirect, incidental, or consequential damages arising from transaction failures, delays, or refund decisions.

10. Policy Updates

We reserve the right to modify this Policy at any time. Continued use of services constitutes acceptance of updated terms.

11. Contact Information

• Email: refunds@codelekhsolutionprivatelimited.com
• Support: support@codelekhsolutionprivatelimited.com